Schedule a VA Appointment
There are many ways for Veterans to make health care appointments.
- If you don’t have VA health care benefits, you can apply now. Apply for VA health care.
- If you’re having a medical emergency, please call 911 or call the Veterans Crisis Line at 1-800-273-8255, then press 1.
Schedule an Appointment
Follow the instructions on this page on how to make an appointment by phone at this facility.
VA now offers online appointment scheduling for some appointments. We hope to expand the number of VA facilities and types of appointments in the future.
If you have VA health care benefits, you can schedule your VA primary care appointments online if you:
- Are scheduling your appointment with a VA medical facility that accepts online scheduling, and
- Have had a primary care appointment at that VA facility within the last 2 years, and
- Have a My HealtheVet Premium account or DS Logon Premium account (used for eBenefits and milConnect)
With your online account, you’ll also be able to:
- Track the status of requests
- Send messages about requested appointments
- Get notifications about appointments
- Cancel appointments
Upgrade your Existing Accounts
At the Orlando VA Medical Center, we have established a number of procedures to assist you in getting an appointment without a long delay. Our goals are simple -
You should be able to see your primary care provider within one to two business days
You should have faster access to specialty care
If you have received a letter stating that you need to make an appointment, please call Telecare at (407) 599-1404 or 1-800-645-6895 between 8 a.m. - 4 p.m. and press 3. You can also press 2 if you would like to renew, refill or check the status of your medication(s) or press 4 if you wish to speak with a nurse. Phone calls after 4 p.m. are answered by the afterhours VISN Telecare staff. The afterhours staff are unable to schedule appointments or refill medications.
For medication refills
1. Call 1-877-646-4550 or 407-646-4500 24 hours a day, 7 days a week. This is an automated system. You will need your Social Security Number and the Prescription Number (only enter the number portion of the prescription).
2. Drop off your refill slips in the refill box at the Pharmacy.
3. Mail your refill slips in an envelope to the clinic with the label provided.
4. Online at www.myhealth.va.gov (you will need to register with this site)
Please order refills at least 2 weeks prior to running out of medication. You can order your next refill the same day you receive your medications.
Changing your appointment
If you cannot keep an existing appointment, please contact us as soon as you are aware you cannot make your appointment. This will allow us to reschedule you sooner as well as schedule one of your fellow veterans for the original appointment date and time. Call (407) 599-1404 or 1-800-645-6895 and press 3 to reschedule your appointment.
Information to Help You Decide about Where to Receive Your Care
VA has a regularly updated Access to Care website that provides useful information that can help you to decide the best VA location for you to receive your care. Before making an appointment, you can find out the following information for a VA location:
- Wait times for primary care, mental health, and some of the commonest specialties
- If same day services are available in primary care and mental health
- If Telehealth is available in primary care and mental health
- If it has an emergency room
- Facility contact information
- Veteran satisfaction scores
- Quality information comparing each VA and local area non-VA healthcare facilities
VA is committed to give Veterans the access to care they need, when they need it. When you’re planning your care at VA, you can rely on us to give you the information you need to make informed health care decisions.