Patient Information - Orlando VA Healthcare System
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Orlando VA Healthcare System


Patient Information

Before you Visit

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Determine Your Eligibility
Before receiving services with the Orlando VA Medical Center, you should first determine your eligibility. Make an application for benefits now.

New Veteran Orientation
Before scheduling your first appointment with the Orlando VA Medical Center please visit the New Veteran Orientation Page to find out important benefits information.

Schedule an Appointment
Eligible veterans should contact the Orlando VA Medical Center to schedule an appointment with a primary care provider. Their are a number of ways.

Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another veteran during that time period.

During Your Stay or Care

Senior man smiling as a nurse checks his ear

Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time.

Patient Education
We want to assist you in learning more about your condition, living a healthly lifestyle, and ways to self-manage your health. We have a number of educational resources.

Customer Service
A number of programs have been established at Orlando VA Medical Center to assist you in the event you have a concern or complaint. Let us help you resolve your issue.

After Your Visit

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Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance.

Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients.

Caregiver Program
VA knows your focus as a Family Caregiver is taking care of the Veteran you love. We want you to know you don't have to do it alone.