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What is Non-VA Care: Non-VA Care is medical care provided to eligible Veterans outside of the VA when VA facilities are not available. Known as Fee Basis or Purchased Care, all VA medical centers can use this program when needed. The use of Purchased Care as a means to provide Non-VA care to Veterans is governed by federal laws containing eligibility criteria and other policies specifying when and why it can be used. A pre-authorization for treatment in the community is required to use Purchased Care unless the medical event is an emergency. Emergency events may be reimbursed on behalf of the Veteran in certain cases.
Unavailability of VA Medical Facilities or Services: Purchased Care is used when VA medical facilities are not feasibly available. The Orlando VA Medical Center uses criteria to determine whether Purchased Care may be used. If a Veteran is eligible for certain medical care the VA hospital or clinic should provide it as the first option. If they can’t due to a lack of available specialists, long wait times, or extraordinary distances from the Veterans home the VA may consider Purchased Care in the Veteran’s community. Purchased Care is not an entitlement program or a permanent treatment option.
Orlando VA Medical Center (134F) 13800 Veterans Way Attn: Non-VA Purchased Care Orlando, FL 32827