Prepare for Your Visit - Orlando VA Healthcare System
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Orlando VA Healthcare System

 

Prepare for Your Visit

Prepare for a visit: Everyone entering our facilities is screened, and visitors are limited. Face coverings are mandatory. Please contact us first before going to any of our locations. For some needs, you may be able to get care at home by phone or video.

Your Safe Care is Our Mission

If you are experiencing a medical or psychiatric emergency, please call 9-1-1 or visit an emergency room closest to you.

What to do if you think you have COVID-19

If you are sick or have symptoms of respiratory illness (fever, cough, shortness of breath), the VISN 8 Clinical Contact Center is the best, first contact before visiting our facilities. Staff are available 24/7 for nurse advice and triage, VA Video Connect, VA Health Chat and more. Contact us at: 1-877-741-3400.

Testing for COVID-19

Currently, VA is testing patients and employees who are symptomatic as well as those who are scheduled for medical procedures. We are also testing employees and residents of our Community Living Centers and other inpatient units in accordance with current CDC guidance.

Safety Measures at Our Facilities  

Your safety is important to us.  The following measures have been implemented:
  • All individuals should wear appropriate face masks (cloth, surgical/generic) while on our campuses and in our facilities; health care providers will wear appropriate personal protective equipment (PPE)
  • No Visitations; virtual visits are encouraged
  • Cleaning of high-touch surfaces in our facilities
  • Increased physical distancing in common areas like waiting rooms, Canteen and retail stores

Inpatient and Emergency Department Visitation as of July 23, 2021

Due to the increase in COVID-19 positive patients, effective immediately, we are changing our current visitation policies.

Visitation is restricted for Inpatient and Emergency Department patients to one person who is directly required and involved in the care of the admitted Veteran and being physically present allows for discussion or education that would not be otherwise possible by phone or a non in-person modality

Community Living Center Visitation as of July 30, 2021

All visitations at the CLC have been suspended until further notice. The only visitation permitted during this time is end of life and compassionate care visits.

Virtual Care Options

The VISN 8 Clinical Contact Center is a service of the VA Sunshine Healthcare Network (VISN 8) - providing 24/7, virtual care and support to Veterans enrolled for VA Health Care in Florida, South Georgia, Puerto Rico, and the U.S. Virgin Islands.

Veterans who receive care in the network can call 1-877-741-3400 around the clock to get their health questions or concerns answered from the comfort and convenience of their home, or wherever they may be.  Veterans can also contact the center using VA Health Chat – a secure mobile chat application available for IOS and Android devices – Monday through Friday from 8:00 a.m. to 4:00 p.m.

Services include general administrative support, nurse advice and triage, virtual visits with a doctor or nurse practitioner via telephone, VA Video Connect, or VA Health Chat.

Other virtual access to care options available too.  Learn more at www.connectedcare.va.gov.

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