Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

Orlando VA Medical Center

 

Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Debra Ward, Lake Nona Patient Advocate

Debra Ward

Lake Nona Patient Advocate
407-631-1187

Gwendolyn Russell, Daytona Beach Patient Advocate

Gwendolyn Russell

Daytona Beach Patient Advocate
386-323-7527

Isabel Balzac-Fiol, Lake Nona Patient Advocate

Isabel Balzac-Fiol

Lake Nona Patient Advocate
407-631-1187

Michael A. Carter, Viera Patient Advocate

Michael A. Carter

Viera Patient Advocate
321-637-3534

Patrick L Phillips, Lake Nona Patient Advocate

Patrick L Phillips

Lake Nona Patient Advocate
407-631-1187

Sandra A Dreibelbis, Lake Baldwin Patient Advocate

Sandra A Dreibelbis

Lake Baldwin Patient Advocate
407-646-5035

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Our Additional Contacts program seeks to give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

For a listing of additional contacts, please visit our phone directory.

If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Thanks for a Good Job Card

Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

During your stay, you may be surveyed by one of our Patient Advocates. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.

 

ICARE

The Department of Veterans Affairs (VA) Core Values and Characteristics apply across the entire VA organization. These core organizational values are the foundation of VA culture and support VA’s mission to provide the best care and services to Veterans, their families, and beneficiaries. To find out more about ICARE visit www.va.gov/icare/.